Frequently Asked Questions

Everything you need to know about your distraction-free writing experience.

How long does shipping take for my order?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for electronic devices?

We offer a 30-day money-back guarantee on all hardware. Devices must be returned in their original packaging and in like-new condition to qualify for a full refund.

Do Freewrite devices come with a warranty?

Yes, every new device includes a one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.

Can I sync my documents with cloud services?

Absolutely. Our devices support seamless Wi-Fi syncing with popular platforms including Google Drive, Dropbox, Evernote, and our own Postbox cloud service.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for eligible customers.

How do I update the firmware on my device?

Firmware updates are delivered over-the-air (OTA). Simply connect your device to Wi-Fi, and you will be prompted to download the latest features and security patches automatically.